FAQs Assembly

Kids Balance bikes

Assembling a Bobbin balance bike is really easy and fun. Please click here to view our step by step guide to assembling the bike. 

  • The bike arrives in a box. The handlebars and front wheel must be attached.
  • The basket is attached simply by the straps.
  • The box contains basic tools. You will also need scissors, pliers, a screwdriver and a pump.

Some things to note:

  • The basket is not machine made, it is hand woven from natural materials. Inconsistencies in weave, finish and colour are to be expected and are part of its charm.

Tricycles

Assembling a Bobbin tricycle is a little bit like making flat-pack furniture. The tricycle is packed in pieces to reduce the box size and risk of transit damage. Please click here to view our step-by-step guide to assembly.

  • The tricycle arrives in a box. All the components must be slotted together.
  • You will need scissors to remove the packing. For assembly you will need a 10mm spanner, 13mm spanner, Medium slot-head screwdriver and a hammer. The box contains basic tools.

Kids pedal bikes

Assembling a Bobbin junior bike is really easy and fun. Please click here to view our step by step guide to assembling the bike. 

  • The bike arrives in a box. The handlebars, front wheel, front mudguard, pedals and saddle must be attached.
  • The basket is attached simply by the straps.
  • The box contains basic tools. You will also need scissors, pliers, a screwdriver and a pump.

Some things to note:

  • The basket is not machine made, it is hand woven from natural materials. Inconsistencies in weave, finish and colour are to be expected and are part of its charm.

Adult bikes

Assembling your bike is empowering. It’s a great way to understand how it works! Please click here to view our step by step guide to assembly. View our assembly video here.

  • The bike arrives in a box. The bike arrives in a box. The handlebars, front wheel, front mudguard, pedals and saddle must be attached.
  • You will need a multi-tool or hex key set, 10mm spanner, 15mm wrench, scissors, pliers, a screwdriver and a pump.

Some things to note:

  • If you assemble your own bike, it’s very important that you do it correctly. If you have doubts, pay your local bike mechanic to check over your handiwork or assemble it for you.
  • In the first few weeks of use, you can expect your bike to ‘bed-in’. You must check everything is tight before each ride. Cables will stretch so your gears and brakes will need adjustment.
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FAQs General

Do you have a retail shop?

No. Our entire range is available exclusively from our web store. We deliver inside 2-3 working days in the UK and a little longer for outside the UK. We don't have a physical store or outlets in the UK. We can answer any sizing or product queries you might have.

How much is delivery?

Shipping cost depends where you live. Check here.

Do you deliver outside the UK?

Yes we do. For a full list of shipping destinations check here. Please contact us for a quote if your delivery destination does not appear on the list.

How long does delivery take?

For the UK delivery takes 2-3 working days.

For other countries please see our guide here

Please note this is a guide and times can be shorter and longer depending on the courier and the location.

Can I return something?

Yes, if new and unused in original condition and packaging within 30 days of purchase. We recommend using a tracked and insured service and packing the item well, to prevent damage. Please see our return and refund policy here.
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FAQs Kids balance bikes

What age should a child get a bike? What age can child use balance bike?

A child can start to use a balance bike from around 18 months - 2 years old. The first thing to do is measure your child’s inside leg, from the sole of the foot up to the inside of the crotch. The minimum inside leg for our balance bikes is 30cm, and you can see our measurement chart here. Our pedal bikes are very slightly bigger than the balance bikes, and require a minimum inside leg measurement of 33cm. 12” pedal bikes can also be use from around 2 years old.

Which bike size will fit my kid?

Getting the correct bike size starts with measuring the inside leg. The product page has the minimum and maximum range for each model.Using heights/ages is trickier. Everyone has different length legs. You could find the size chart here

What is the difference between a balance bike and a pedal bike?

Balance bikes do not have pedals or front/rear brakes. The rider sits on the balance bike and scoots along using their feet. Balance bikes are lighter (and therefore easier to carry) than pedal bikes because they have far less components. Pedal bikes have pedals and front/rear brakes. Our 12 and 16" pedal bikes come with colour-matched stabilisers (training wheels). Our junior pedal bikes look like mini adult bikes, and come with lots of features including colour-matched mudguards and chainguards, proper pneumatic tyres for smooth cycling, handmade wicker baskets, comfy sprung saddles and a classic ding-dong bell.

Can I add pedals to a balance bike?

No you can't. If you are concerned about getting the maximum possible use out of the bike as your child grows, it may be better to get a pedal bike instead, and start with using the stabilisers provided.

Can I add training wheels to a balance bike?

In theory you can add training wheels (stabilisers) to your balance bike but it is not recommended, because they will impede the correct use of the balance bike. Training wheels (stabilisers) are not provided with balance bikes.

How do balance bikes benefit my child?

The benefits of a balance bike are that they teach balance and steering. Because there are no pedals and no gears, your mini rider can focus on this, and will very likely learn to cycle quicker when they upgrade to a pedal bike. Balance bikes are also lighter (and therefore easier to carry), and the sizing is slightly smaller.

Can I buy a larger bike to allow for growing room?

Always measure your child's inside leg and check our sizing guide before choosing the size. If you're not sure about the sizing, contact us and we can advise. It's important to buy a bike that your child can fit on. Our Junior bikes have plenty of room for growth, as saddles and handlebars can be adjusted easily.

Will the balance bike be assembled?

Your bike will be delivered to you partially assembled in a box. Assembly is really easy, and you can follow our instructions here. Assembly is normally done inside 30 minutes and basic tools are included with your bike. You will need scissors and a bike pump.

Why are the dust caps are not included?

We can no longer include the valve dust caps on the balance bikes due to import restrictions on small parts which pose potential choking hazards for children.
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FAQs Kids pedal bikes

Which Bobbin bike with fit my kid? Which size is best for my child?

Always measure your child's inside leg and check our sizing guide before choosing the size. The age guides we give are only for general guidance, the height and inside leg are more important. If you're not sure about the sizing, contact us and we can advise. It's important to buy a bike that your child can fit on. Our Junior bikes have plenty of room for growth, as saddles and handlebars can be adjusted easily.

What if my child is between wheel sizes?

It is unlikely that your child will be completely between wheel sizes, as there is some overlap between the sizes. For example the Gingersnap 12" is for 33-43cm inside legs, and the Gingersnap 16" is for 40-54cm inside legs. Our Junior bikes have plenty of room for adjustment, with saddles and handlebars that can be adjusted easily. If in doubt you can contact us for advice.

Do your children's bikes come with stabilisers/training wheels?

Moonbug and Gingersnap models include colour-matched stabilisers (training wheels) on the 12" and 16" size. We do not provide training wheels for 20 and 24" wheel bikes but it is possible to buy these separately from other retailers.

Can I buy a larger bike to allow for growing room?

Always measure your child's inside leg and check our sizing guide before choosing the size. If you're not sure about the sizing, contact us and we can advise. It's important to buy a bike that your child can fit on. Our Junior bikes have plenty of room for growth, as saddles and handlebars can be adjusted easily.

Will my Bobbin bike be assembled?

Your bike will be delivered to you partially assembled in a box. Assembly is really easy, and you can follow our instructions here. Assembly is normally done inside 30 minutes and basic tools are included with your bike. You will need scissors and a bike pump.

What's the difference between the Moonbug and the Gingersnap?

The Moonbug and Gingersnap are both classic unisex bikes. The main differences between them are: Moonbug has straighter slightly lower handlebars, a dark wicker rectangular basket, and a slightly different sized frame (see size guide). The Gingersnap has swept-back higher handlebars, a natural colour curved wicker basket, and a slightly different sized frame (see size guide).

Can I add stabilisers (training wheels) to a 20" wheel bike?

Our 20" wheel bikes do not come with stabilisers (training wheels) included. You will be able to fit universal stabilisers (available from a number of retailers) - these will need to include a derailleur attachment with the stabilisers to accommodate for the gears on the 20" wheel bike.
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FAQs Adult bikes

Which Bobbin bike size will fit me?

Bobbin bikes will fit most sizes, whether tall of petite. Don’t know your bike size? It’s really easy to find the correct fit by measuring your inside leg, from the sole of your foot to the inside of your thigh. Then check your height. To find your size, see our sizing chart here. Some of our adult bikes come in two sizes, others are one-size-fits all.

Can I try the bike before I buy it?

Our entire range is available exclusively from our web store. We don't have a physical store or outlets in the UK. We can answer any sizing or product queries you might have.

How are the bikes delivered?

Your bike will be delivered to you in a large box. You will be given an approximate delivery time and date with your order confirmation.

For detailed assembly instructions, with pictures, click here

How to collect your adult bike fully assembled?

  1. Find your closest store on our map of partner stores
  2. Contact us and we will email you your order and payment link
  3. We charge £40; this includes delivery and assembly by a qualified mechanic
  4. Once paid for, your order will be ready to pick up within 7 days 
    Please note collection stores need time to assembly your bike properly; if you need your bike ASAP the fastest way is to select home delivery and self-assemble
  5. T&Cs: Service available on UK orders for Adult bikes only. Storage charges apply if bike not picked up within 7 days. Cycle Scheme orders will be charged £40 + delivery

Are Bobbin adults bikes only for ladies?

Absolutely not! We have plenty of men riding Bobbin bikes, including music legend Damon Albarn. In Holland and other European countries it’s normal for men to ride ‘Omafiets’ (translates as ‘Granny Bike’). The step-through frame of our classic bikes, Birdie and Brownie is actually very handy for lots of men. Maybe you’re commuting in a suit, have a child seat, or simply fancy the comfort of not having to lift your leg over the bike frame to get on/off.

What is the weight of a Bobbin bike?

You can see the weight of each bike in the Technical Specification on each product page. Our bike weights include all the useful features that come on the bike; often mudguards, rear carrier, chain guard, sprung saddle and bell. We always aim to design the best product possible, taking into account comfort and practicality, price, weight, and of course, looks.

Can I fit a child seat to a Bobbin bike? Can I use my existing bike rack with a child bike seat?

Yes you can. We have many Bobbin riders using child seats. You can either fit a rear carrier-mounting seat or a frame-mounting seat. Carrier-mounting seats are generally easier to fit; please be aware you will need a rear carrier with a weight limit of 25kg for this (the Bobbin alloy rear carrier , for example).

**Frame-mounting seats are not recommended for the S/M frame sizes**

Can I fit a basket to a Bobbin bike?

Yes! We have a great selection of baskets, racks and fitting. See the accessories page to find the right one. Click here to find the correct bracket for your basket. Click here to check that bracket fits your bike.

What's the difference between the Brownie and the Birdie?

The main difference between these two classic Bobbin bikes is the gears: the Brownie has 21 gears - suitable for hilly areas, and the Birdie has 7 gears - ideal for most cycling in less hilly areas. The Brownie also have a slightly lighter alloy frame - good if you are carrying your bike up and down stairs, for example.

Does Bobbin accept Cycle to Work vouchers?

Yes - we accept Cyclescheme vouchers. Unfortunately we do not accept vouchers from Halfords, Evans Ride to Work, or any other providers.

Please message us your order and we will set up the paperwork for you. Alternatively your work place can set up it's own Cycle to Work payment plan for you. Check with your HR department for more information.

What can I buy on Cycle to Work Scheme?

You can buy adult bikes and accessories. Your order must include an adult bike.

How can I place a Cycle Scheme order?

Please email your order at info@bobbinbicycles.co.uk. Let us know what bikes and accessories you want to purchase. Please let us know your delivery address and contact details, eCertificate number and redemption code.
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FAQs Helmets and Accessories

Which size helmet should I go for? How do I choose the right size helmet?

The best way to make sure the helmet will fit you is to measure your head. This is also the case for kids as age is not a good indicator. 

How to Measure Your Head:

  • Have a flexible tape measure and place it around the circumference of your head.
  • Position the tape measure at the middle of your forehead, 2 fingers above your ears and at the widest point at the back of your head.
  • Note the result and then browse our amazing helmet range! Be aware that sizing varies from model to model.

We have 3 models of helmets and they have different sizing but as long as you know your head measurement, you will find the perfect one for you.

Can I use a Bobbin helmet for skateboarding and roller skating?

Yes, you can wear a Bobbin bike helmet for skateboarding and roller skating. All our helmets are CPSC-compliant.

Are Bobbin helmets unisex?

Just like our bikes, all our helmets are unisex. The most important thing is to measure your head before ordering.

What's the difference between the Starling, the Metric and the Mirror Mirror helmet?

Starling is our classic bicycle helmet for children and adults. It has a simple clean shape and comes in a large selection of colours and 2 sizes.

Metric is our premium adults helmet, it's very lightweight and has a small peak to keep sun and rain out of your eyes. Comes in 1 size.

Mirror Mirror has a stunning reflective finish, which looks unique and is very visible on the road. It comes in 4 colour options, and 2 sizes to fit adults and larger child/pre-teen heads.

Will my basket carrier fit my Bobbin bike?

Our most popular basket carrier is Front Carrier E and that fits all sizes of Birdie and Brownie as well as other models. To check this and other carriers please see our info here

Which carrier do I need for my Bobbin basket?

Check the product page to see if there is carrier recommendation for your basket. Generally, smaller baskets do not need carriers to support them, but for larger ones such as Cambridge or Allotment Tall/Large it is recommended.

Can I carry my pet on a Bobbin basket?

Our largest and most suitable pet-carrying baskets are the Cambridge and Allotment Tall/Large. Check the weight limits on each basket to make sure you are not overloading it. It looks extremely cute and it's fun to ride together with your buddy but of course your pet is your responsibility so please be mindful of this.
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