2. Follow the instructions and select the items you want to return
3. You will get a confirmation email with the shipping guidelines once the return request is approved
Full Terms and Condition
"I've changed my mind":
If you have purchased a product and changed your mind about it, we offer a 28 day returns policy, provided the product is received back in a new, re-saleable condition in original packaging and box. This bit is important. Note: we do not refund postage or collection/assembly.
- Carriage and liability is your responsibility you so we strongly recommend using a tracked and insured carrier.
- We need to thoroughly check your product is good to be re-sold so there will be a short wait before we can process an exchange or refund while we do this.
- We don’t like it either but we have to charge a 10% restocking fee on bikes, to cover our warehousing costs. This will be deducted from the refund, along with the original postage cost and collection/assembly charge if applicable.
- Bikes need to be in original condition. If there is significant damage or wear and tear we may deduct accordingly.
- If a product is received back with transit damage, you will be notified so you can open an insurance claim with your courier and collect your product back from us. It is not possible for us to resell damaged products, so we are not able to refund them.
"Something is wrong"
If you've been sent the wrong product, your product has reached you with transit damage, or your product is materially damaged/faulty and covered by our warranty (*see warranty page for more info):
- Always contact us first so we can see how best to help you.
- If we agree there’s an issue we’re responsible for, we’ll discuss how best to resolve it for you.
- Solutions may include using your local bike shop, a third party service partner or us sending out a replacement part or product to you.
If you bought your Bobbin bike from another retailer rather than directly from us, please direct your return or warranty enquiry to the original place of purchase. This will be dealt with by the dealer and local distributor.