Frequently Asked Questions

Assembling a Bobbin balance bike is really easy and fun. Please click here to view our step by step guide to assembling the bike.

• The bike arrives in a box. The handlebars and front wheel must be attached.
• The basket is attached simply by the straps.
• The box contains basic tools. You will also need scissors, pliers, a screwdriver and a pump.

Some things to note:

• The basket is not machine made, it is hand woven from natural materials. Inconsistencies in weave, finish and colour are to be expected and are part of its charm.

Assembling a Bobbin tricycle is a little bit like making flat-pack furniture. The tricycle is packed in pieces to reduce the box size and risk of transit damage. Please click here to view our step-by-step guide to assembly.

• The tricycle arrives in a box. All the components must be slotted together.
• You will need scissors to remove the packing. For assembly you will need a 10mm spanner, 13mm spanner, Medium slot-head screwdriver and a hammer. The box contains basic tools.

Assembling a Bobbin junior bike is really easy and fun. Please click here to view our step by step guide to assembling the bike. 

• The bike arrives in a box. The handlebars, front wheel, front mudguard, pedals and saddle must be attached.
• The basket is attached simply by the straps.
• The box contains basic tools. You will also need scissors, pliers, a screwdriver and a pump.

Some things to note:

• The basket is not machine made, it is hand woven from natural materials. Inconsistencies in weave, finish and colour are to be expected and are part of its charm.

Assembling your bike is empowering. It’s a great way to understand how it works! Please click here to view our step by step guide to assembly. View our assembly video here.

• The bike arrives in a box. The handlebars, front wheel, front mudguard, pedals and saddle must be attached.
• You will need a multi-tool or hex key set, 10mm spanner, 15mm wrench, scissors, pliers, a screwdriver and a pump.

Some things to note:

• If you assemble your own bike, it’s very important that you do it correctly. If you have doubts, pay your local bike mechanic to check over your handiwork or assemble it for you.
• In the first few weeks of use, you can expect your bike to ‘bed-in’. You must check everything is tight before each ride. Cables will stretch so your gears and brakes will need adjustment.

No. Our entire range is available exclusively from our web store. We deliver inside 2-5 working days in the UK and a little longer for outside the UK. We don't have a physical store or outlets in the UK. We can answer any sizing or product queries you might have.

We think they are :). Made with the highest grade material and built to last, we think they not only look great but are of the highest quality.

All Bobbin bikes are designed in our London headquarters, and the parts come from the best factories all over the World, before being packed in Asia and shipped to our London distribution centre.

Shipping cost depends where you live. Check here.

Yes we do. For a full list of shipping destinations check here. Please contact us for a quote if your delivery destination does not appear on the list.

For the UK delivery takes 7-10 working days. For other countries please see our guide here

Please note this is a guide and times can be shorter and longer depending on the courier and the location.

Please note if your parcel is left at your request, in a specified safe place or received by a nominated neighbour, you forfeit your right to make any claim with ourselves or the courier in the event of loss or damage.

Did you make a mistake or change your mind? To cancel your order, please refuse the delivery and return to sender. We will contact you when it comes back. If you don't want to wait for the refund to get the correct product, place a new order right away.If you want to add something to your order, please place a new order. When you place an order, the order is "locked-in" to our warehouse queue with many other orders. We are not physically able to retrieve/change items in orders. This is because your parcel is likely already packed in a box, wrapped on a pallet with multiple orders and about to be loaded onto an articulated truck with many other pallets.

Yes, if new and unused in original condition and packaging within 28 days of purchase. We recommend using a tracked and insured service and packing the item well, to prevent damage. Please see our return and refund policy here.

A pre-order is an order placed for an item that has not yet been released. The pre-ordered item will be dispatched on the date specified on the product page.

A balance bike is a two-wheeled bike with no pedals where the child pushes with their feet. A balance bike helps teach toddlers as young as 18-months to balance on two wheels. Then, after a brief learning period, toddlers and kids learn to control the bike and ride with no assistance from their parents (except maybe with the help of stabilisers).

A child can start to use a balance bike from around 18 months - 2 years old. The first thing to do is measure your child’s inside leg, from the sole of the foot up to the inside of the crotch. The minimum inside leg for our balance bikes is 30cm, and you can see our measurement chart here. Our pedal bikes are very slightly bigger than the balance bikes, and require a minimum inside leg measurement of 33cm. 12” pedal bikes can also be use from around 2 years old.

Getting the correct bike size starts with measuring the inside leg. The product page has the minimum and maximum range for each model. Using heights/ages is trickier. Everyone has different length legs. You could find the size chart here

Balance bikes do not have pedals or front/rear brakes. The rider sits on the balance bike and scoots along using their feet. Balance bikes are lighter (and therefore easier to carry) than pedal bikes because they have far less components. Pedal bikes have pedals and front/rear brakes. Our 12 and 16" pedal bikes come with colour-matched stabilisers (training wheels). Our junior pedal bikes look like mini adult bikes, and come with lots of features including colour-matched mudguards and chainguards, proper pneumatic tyres for smooth cycling, handmade wicker baskets, comfy sprung saddles and a classic ding-dong bell.

No you can't. If you are concerned about getting the maximum possible use out of the bike as your child grows, it may be better to get a pedal bike instead, and start with using the stabilisers provided.

In theory you can add training wheels (stabilisers) to your balance bike but it is not recommended, because they will impede the correct use of the balance bike. Training wheels (stabilisers) are not provided with balance bikes.

The benefits of a balance bike are that they teach balance and steering. Because there are no pedals and no gears, your mini rider can focus on this, and will very likely learn to cycle quicker when they upgrade to a pedal bike. Balance bikes are also lighter (and therefore easier to carry), and the sizing is slightly smaller.

Always measure your child's inside leg and check our sizing guide before choosing the size. If you're not sure about the sizing, contact us and we can advise. It's important to buy a bike that your child can fit on. Our Junior bikes have plenty of room for growth, as saddles and handlebars can be adjusted easily.

Your bike will be delivered to you partially assembled in a box. Assembly is really easy, and you can follow our instructions here. Assembly is normally done inside 30 minutes and basic tools are included with your bike. You will need scissors and a bike pump.

We can no longer include the valve dust caps on the balance bikes due to import restrictions on small parts which pose potential choking hazards for children.

Always measure your child's inside leg and check our sizing guide before choosing the size. The age guides we give are only for general guidance, the height and inside leg are more important. If you're not sure about the sizing, contact us and we can advise. It's important to buy a bike that your child can fit on. Our Junior bikes have plenty of room for growth, as saddles and handlebars can be adjusted easily.

It is unlikely that your child will be completely between wheel sizes, as there is some overlap between the sizes. For example the Gingersnap 12" is for 33-43cm inside legs, and the Gingersnap 16" is for 40-54cm inside legs. Our Junior bikes have plenty of room for adjustment, with saddles and handlebars that can be adjusted easily. If in doubt you can contact us for advice.

Moonbug and Gingersnap models include colour-matched stabilisers (training wheels) on the 12" and 16" size. We do not provide training wheels for 20 and 24" wheel bikes but it is possible to buy these separately from other retailers.

Always measure your child's inside leg and check our sizing guide before choosing the size. If you're not sure about the sizing, contact us and we can advise. It's important to buy a bike that your child can fit on. Our Junior bikes have plenty of room for growth, as saddles and handlebars can be adjusted easily.

Your bike will be delivered to you partially assembled in a box. Assembly is really easy, and you can follow our instructions here. Assembly is normally done inside 30 minutes and basic tools are included with your bike. You will need scissors and a bike pump.

The Moonbug and Gingersnap are both classic unisex bikes. The main differences between them are: Moonbug has straighter slightly lower handlebars, a dark wicker rectangular basket, and a slightly different sized frame (see size guide). The Gingersnap has swept-back higher handlebars, a natural colour curved wicker basket, and a slightly different sized frame.

Our 20" wheel bikes do not come with stabilisers (training wheels) included. You will be able to fit universal stabilisers (available from a number of retailers) - these will need to include a derailleur attachment with the stabilisers to accommodate for the gears on the 20" wheel bike.

Bobbin bikes will fit most sizes, whether tall of petite. Don’t know your bike size? It’s really easy to find the correct fit by measuring your inside leg, from the sole of your foot to the inside of your thigh. Then check your height. To find your size, see our sizing chart here. Some of our adult bikes come in two sizes, others are one-size-fits all.

The main difference between these two classic Bobbin bikes is the frame: the Birdie is made from traditional steel, which is comfy and strong. The Brownie is made from lightweight Alloy, which looks more modern, with a chunky frame and welding.

To compare our models, click here

Your bike will be delivered to you in a large box. You will be given an approximate delivery time and date with your order confirmation.

For detailed assembly instructions, with pictures, click here

1. Find your closest store on our map of partner stores
2. Contact us and we will email you your order and payment link
3. We charge £40; this includes delivery and assembly by a qualified mechanic
4. Once paid for, your order will be ready to pick up within 7 days 
   Please note collection stores need time to assembly your bike properly; if you need your bike ASAP the fastest way is to select home delivery and self-assemble
5. T&Cs: Service available on UK orders for Adult bikes only. Storage charges apply if bike not picked up within 7 days. Cycle Scheme orders will be charged £40 + delivery

Due to extraordinary demand we are not offering extra services such as Click and Collect on adult bikes.

Absolutely not! We have plenty of men riding Bobbin bikes, including music legend Damon Albarn. In Holland and other European countries it’s normal for men to ride ‘Omafiets’ (translates as ‘Granny Bike’). The step-through frame of our classic bikes, Birdie and Brownie is actually very handy for lots of men. Maybe you’re commuting in a suit, have a child seat, or simply fancy the comfort of not having to lift your leg over the bike frame to get on/off.

You can see the weight of each bike in the Technical Specification on each product page. Our bike weights include all the useful features that come on the bike; often mudguards, rear carrier, chain guard, sprung saddle and bell. We always aim to design the best product possible, taking into account comfort and practicality, price, weight, and of course, looks.

Yes you can. We have many Bobbin riders using child seats. We recommend you buy a childseat with an integral rear carrier rack and visit a local bike shop to have this fitted to your bike so you can be sure it is fitted correctly. We can't guarantee our bikes are compatible with every childseat brand or mounting system.

Yes! We have a great selection of baskets, racks and fitting. See the accessories page to find the right one. Click here to find the correct bracket for your basket. Click here to check that bracket fits your bike.

Yes - we accept Cyclescheme vouchers. Unfortunately we do not accept vouchers from Halfords, Evans Ride to Work, or any other providers. Please message us your order and we will set up the paperwork for you. Alternatively your work place can set up it's own Cycle to Work payment plan for you. Check with your HR department for more information.

 

Due to extraordinary demand and short shortages we are not accepting Cycle to Work vouchers.

You can buy adult bikes and accessories. Your order must include an adult bike.

 

Due to extraordinary demand and short shortages we are not accepting Cycle to Work vouchers.

Please use the form to contact us. Let us know what bikes and accessories you want to purchase. Please let us know your delivery address and contact details, eCertificate number and redemption code.

 

Due to extraordinary demand and short shortages we are not accepting Cycle to Work vouchers.

The best way to make sure the helmet will fit you is to measure your head. This is also the case for kids as age is not a good indicator. 

How to Measure Your Head:

• Have a flexible tape measure and place it around the circumference of your head.
• Position the tape measure at the middle of your forehead, 2 fingers above your ears and at the widest point at the back of your head.
• Note the result and then browse our amazing helmet range! Be aware that sizing varies from model to model.

We have 3 models of helmets and they have different sizing but as long as you know your head measurement, you will find the perfect one for you.

Yes, you can wear a Bobbin bike helmet for skateboarding and roller skating. All our helmets are CPSC-compliant.

No. Our helmets are EN1078 and CPSC tested, which means they are suitable for bicycling, kick scooter riding, roller and in-line skating only.

Just like our bikes, all our helmets are unisex. The most important thing is to measure your head before ordering.

Starling is our classic bicycle helmet for children and adults. It has a simple clean shape and comes in a large selection of colours and 2 sizes.

Metric is our premium adults helmet, it's very lightweight and has a small peak to keep sun and rain out of your eyes. Comes in 1 size.

Mirror Mirror has a stunning reflective finish, which looks unique and is very visible on the road. It comes in 4 colour options, and 2 sizes to fit adults and larger child/pre-teen heads.

Our most popular basket carrier is Front Carrier E and that fits all sizes of Birdie and Brownie as well as other models. To check this and other carriers please see our info here

Check the product page to see if there is carrier recommendation for your basket. Generally, smaller baskets do not need carriers to support them, but for larger ones such as Cambridge or Allotment Tall/Large it is recommended.

Our largest and most suitable pet-carrying baskets are the Cambridge and Allotment Tall/Large. Check the weight limits on each basket to make sure you are not overloading it. It looks extremely cute and it's fun to ride together with your buddy but of course your pet is your responsibility so please be mindful of this.