Please do not send back products without contacting us in advance and getting a returns reference and delivery address. We use a third-party logistics warehouse (our returns address is not the same as our office address).
It's important to make sure you are confident with your product choice before clicking the buy button. Boxed bikes are large and expensive to courier back and forth.
CHANGING YOUR MIND:
If you have purchased a product and changed your mind about it, we offer a 28 day returns policy, provided the product is received back in a new, re-saleable condition in original packaging and box. This bit is important. Note: we do not refund postage.
IF THERE IS A PROBLEM:
If you've been sent the wrong product, your product has reached you with transit damage, or your product is materially damaged/faulty and covered by our warranty (*see warranty page for more info):
If you bought your Bobbin bike from another retailer rather than directly from us, please direct your return or warranty enquiry to the original place of purchase. This will be dealt with by the dealer and local distributor.