Checking out

Stock is only reserved when payment is made. Putting the item in the basket does not reserve stock.
Your order cannot be cancelled or amended once it has been made. When you place an order, the order is "locked-in" to our warehouse queue with many other orders. We are not physically able to retrieve/change items in orders. This is because your parcel is likely already packed in a box, wrapped on a pallet with multiple orders and about to be loaded onto an articulated truck with many other pallets.
Before checking out, you must read and agree to our delivery process.

Delivery process

Beware! Safe Place

You may have selected 'Safe Place' for previous deliveries from couriers DPD & Chronopost. This means you agreed the courier can leave all your parcels without signature.

Please contact them to remove this preference from your account. If you are offered this option we do not advise you use it. Your parcel is not insured and stolen/lost goods will not be refunded.

Do not give instructions like "leave behind hedge/in unlocked porch"

Two delivery attempts

Get accurate live delivery information on the courier website using the tracking number link.

Not at home? You can request redelivery. After two failed deliveries, your parcel may bounce back to us.

In this case, we will charge to send out again.

Correct address

It is your responsibility to make sure your delivery address is correct. Please double-check your cart and your order confirmation email.

If the parcel bounces back to us, we will charge to send out again. Address changes: while we can often change the address on orders, this is not guaranteed. Also make sure you have included a contact phone number for the receiver at the delivery address.

Two tracking numbers

Imagine the luggage belt at the airport. Big items don't fit - they come out separately. It's the same when you order a bike (large box) and accessories (small box). You get two tracking numbers.

Boxes may arrive at different times.

Customs charges

Your order is shipped out of the UK. You are responsible for local customs charges and other import taxes and fees payable to receive goods in your country. If you choose to not pay these fees, then you risk having the goods returned or in some cases destroyed by customs. Bobbin cannot refund any orders in this situation unless they are safely returned to us. For unwanted goods, we have may have to deduct accordingly from any refund to cover extra shipping charges. For more information, click here.

Pick-up Shop, PO-Box & BFPO

Pick up shops: If you select this option, collect within 7 days or it will bounce back and there will be a redelivery charge. Note: pick up shop is not always available for big boxes.

PO box delivery: Not available.

BFPO: At your own risk. Your parcel is not insured for loss or damage once in the BFPO system.