Pre-orders: How to redeem your voucher

Create account

Create an account

Click here to create a Bobbin account if you don’t already have one.

Important: use the same email address as your pre-order (it gives you early access to the product).

Log in

Log in

Log into your account.
Add bike to cart

Add bike to cart

Click here to go to the bike. Add it to the cart. This link gives you exclusive early access to the product. 
Add accessories

Add accessories

Add to your cart any other items you want.
Enter your voucher code

Enter your voucher code

Enter your voucher code in the box marked 'Gift Card and Voucher Code' and the code will be applied against the final cost.

 

Complete your order

Complete your order

Enter your shipping address and complete the order. EASY!

 

Frequently Asked Questions

What is a pre-order?

A pre-order is an order placed for an item that has not yet been released. The pre-ordered item will be despatched on the date specified on the product page. If your order contains one or more pre-ordered item, the WHOLE order will be held until the pre-ordered item comes into stock.

Why do I have to finalise my order, why can't you just send it?

We ask customers to finalise orders and pay for shipping when the bike is ready for dispatch.
Some customers make reservations months in advance. Our system keeps things flexible so you can add/make changes to the final order before it is dispatched.

What is my reservation code?

This unique code was generated when you placed your reservation. We emailed you it. This code is like a gift card that you use in the checkout to part-pay for the final order.

I don't understand how to complete my order

We can help you if you are stuck. Our website Live chat button is available 10am-5pm BST Monday to Friday or use our contact form.

Why do I have to pay for shipping?

The shipping price was not charged when you paid for the bike reservation. This is because shipping prices are different for each destination and are calculated when the order is finalized.