Frequently Asked Questions

FAQs Adult bikes

Which Bobbin bike size will fit me?

Some of our adults bikes come in two sizes.

To find your size, see our sizing chart here.

Can I fit a child seat to a Bobbin bike? Can I use my existing bike rack with a child bike seat?

Yes you can. We have many Bobbin riders using child seats. You can either fit a rear carrier-mounting seat or a frame-mounting seat. Carrier-mounting seats are generally easier to fit; please be aware you will need a rear carrier with a weight limit of 25kg for this (the Bobbin alloy rear carrier , for example).

**Frame-mounting seats are not recommended for the S/M frame sizes**

Can I fit a basket to a Bobbin bike?

Yes! We have a great selection of baskets, racks and fitting. See the accessories page to find the right one. Click here to find the correct bracket for your basket. Click here to check that bracket fits your bike.

Can I try the bike before I buy it?

Our entire range is available exclusively from our web store. We don't have a physical store or outlets in the UK. We can answer any sizing or product queries you might have.

What's the difference between the Brownie and the Birdie?

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How to collect your adult bike fully assembled?

  1. Find your closest store on our map of partner stores
  2. Contact us and we will email you your order and payment link
  3. We charge £40; this includes delivery and assembly by a qualified mechanic
  4. Once paid for, your order will be ready to pick up within 7 days 
    Please note collection stores need time to assembly your bike properly; if you need your bike ASAP the fastest way is to select home delivery and self-assemble
  5. T&Cs: Service available on UK orders for Adult bikes only. Storage charges apply if bike not picked up within 7 days. Cycle Scheme orders will be charged £40 + delivery

Are Bobbin adults bikes only for ladies?

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Does Bobbin accept Cycle to Work vouchers?

Yes - we accept Cyclescheme vouchers. Unfortunately we do not accept vouchers from Halfords, Evans Ride to Work, or any other providers.

Please message us your order and we will set up the paperwork for you.

Alternatively your work place can set up it's own Cycle to Work payment plan for you. Check with your HR department for more information.

What can I buy on Cycle to Work Scheme?

You can buy adult bikes and accessories. Your order must include an adult bike.

How can I place a Cycle Scheme order?

Please email your order at info@bobbinbicycles.co.uk. Let us know what bikes and accessories you want to purchase. Please let us know your delivery address and contact details, eCertificate number and redemption code.

FAQs Balance Bikes

What age should a child get a bike? What age can child use balance bike?

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Which bike size will fit my kid?

Getting the correct bike size starts with measuring the inside leg. The product page has the minimum and maximum range for each model.Using heights/ages is trickier. Everyone has different length legs :)

You could find the size chart here

what is the difference between a balance bike and a pedal bike?

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Can I add pedals to the balance bike?

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Can I add training wheels to the balance bike?

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How do balance bikes benefit my child? ?

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Can I buy a larger bike to allow for some growing room?

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Will the balance bike be assembled?

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Why the dust caps are not included?

We can no longer include the valve dust caps on the balance bikes due to import restrictions on small parts which pose potential choking hazards for children.

FAQs Kids pedal bikes

Which Bobbin bike size will fit my kid? What size bike is best for my child?

Getting the correct bike size starts with measuring the inside leg. The product page has the minimum and maximum range for each model.Using heights/ages is trickier. Everyone has different length legs :)

You could find the size chart here

What happens if my child is between wheel sizes?

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Do your children's bikes come with stabilisers / training wheels?

Moonbug and Gingersnap models include colour-matched stabilisers (training wheels) on the 12" and 16" size. We do not provide training wheels for 20 and 24" wheel bikes but it is possible to buy these separately from other retailers.

Can I buy a larger bike to allow for some growing room?

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Will my Bobbin bike be assembled?

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What's the difference between the Moonbug and the Gingersnap?

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Can I add stabilizers to a 20" wheel bike?

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FAQs Helmets

Which size helmet should I go for? How do I choose the right size helmet?

The best way to make sure the helmet will fit you is to measure your head. This is also the case for kids as age is not a good indicator. 

How to Measure Your Head:

  • Have a flexible tape measure and place it around the circumference of your head.
  • Position the tape measure at the middle of your forehead, 2 fingers above your ears and at the widest point at the back of your head.
  • Note the result and then browse our amazing helmet range! Be aware that sizing varies from model to model.

We have 3 models of helmets and they have different sizing but as long as you know your head measurement, you will find the perfect one for you.

Can I use a bike helmet for skateboarding and roller skating?

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Is cycling without a helmet dangerous?

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Are Bobbin helmets unisex?

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What's the difference between the Starling, the Metric and the Mirror Mirror helmet?

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FAQs Accesories

Will my basket carrier fit my Bobbin bike?

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Which carrier do I need for my Bobbin basket?

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Can I carry my pet on a Bobbin basket?

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